Return policy

At MPORAO, we want customers to have a clear and straightforward online shopping experience.

MPORAO is an online fashion clearance store offering a changing selection of discounted men's and women's clothing, seasonal apparel, everyday fashion essentials, and selected fashion accessories.

If you are not completely satisfied with your purchase, eligible products may be returned within 30 calendar days after delivery, subject to the terms and conditions described below.

Please read this Return & Refund Policy carefully before submitting a return request.

1. Return Eligibility

To be eligible for a voluntary return, the following conditions generally apply:

  • The return request must be submitted within 30 calendar days after the product was delivered;

  • The clothing item must be in its original or substantially original condition;

  • The product must be unworn beyond what is reasonably necessary to try on or inspect the item;

  • The product must be unwashed;

  • The product must not have been materially damaged, altered, or misused after delivery;

  • Original tags and labels should remain attached where reasonably applicable;

  • Original packaging should be included where reasonably applicable;

  • Included accessories and components should be returned where applicable;

  • Proof of purchase or a valid MPORAO order number may be required; and

  • Customers must contact MPORAO and obtain applicable return instructions before mailing a product.

Customers may reasonably try on clothing to check its size, fit, or appearance, provided the item is not materially damaged or altered.

Products that do not meet the applicable return conditions may not qualify for a voluntary refund, except where mandatory consumer rights apply.

2. Clearance Clothing Products

MPORAO specializes in discounted men's and women's clothing and seasonal fashion clearance products.

A product being offered at a clearance, promotional, or reduced price does not automatically mean that the product is final sale or non-returnable.

Unless a lawful product-specific return restriction is clearly disclosed on the applicable product page before purchase, eligible clearance clothing products may be returned according to this Return & Refund Policy.

Clearance products may be discounted for reasons including:

  • Seasonal collection changes;

  • End-of-season inventory;

  • Overstock;

  • Fashion collection updates;

  • Discontinued styles;

  • Promotional inventory;

  • Limited remaining sizes, colors, or quantities; or

  • Other inventory-management reasons.

A clearance price does not automatically mean that a product is:

  • Used;

  • Damaged;

  • Defective;

  • Refurbished;

  • Incomplete; or

  • Previously returned.

Where a product has a specific condition or limitation that may affect the purchasing decision, MPORAO aims to disclose that information on the applicable product page.

Nothing in this section limits mandatory rights relating to defective, damaged, incorrect, or materially misdescribed products.

3. How to Start a Return

To request a return, please contact MPORAO:

Email: LallySlomka60@outlook.com

Please include:

  • Your full name;

  • Order number;

  • Email address used when placing the order;

  • Clothing product or products you wish to return;

  • Reason for the return; and

  • Photographs or other supporting information where the product is damaged, defective, incorrect, incomplete, or materially different from its description.

Our customer support team will review the request and provide the applicable return instructions where the return is eligible.

Please contact us before sending any product back to obtain the correct return destination and instructions.

Sending a product to an unconfirmed address may delay return processing.

Nothing in this procedure limits any mandatory return or consumer rights available under applicable law.

4. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Damaged, Defective, Incorrect, or Materially Misdescribed Clothing

MPORAO will generally cover reasonable approved return shipping costs where a verified clothing item is:

  • Damaged during delivery;

  • Defective;

  • Materially different from its description;

  • Incorrectly shipped by MPORAO;

  • Supplied in the wrong size or color compared with the confirmed order;

  • Missing material components; or

  • Otherwise materially non-conforming.

Customers may be asked to provide photographs, videos, packaging images, or other reasonable information to help verify the issue.

Where MPORAO provides a prepaid return label or another approved return method, customers should follow those instructions.

Change of Mind or Preference-Based Returns

For ordinary returns based on personal preference, including:

  • Change of mind;

  • Ordering the wrong clothing product;

  • Selecting the wrong size;

  • Choosing the wrong color;

  • Style or fit preference;

  • No longer wanting the product; or

  • Other non-defective reasons;

the customer is generally responsible for arranging and paying the applicable return shipping costs.

Original shipping charges, if any, may be non-refundable for preference-based returns unless otherwise required by applicable law.

MPORAO does not charge a restocking fee for eligible voluntary returns unless a specific lawful fee was clearly disclosed before purchase.

5. Return Address

MPORAO's business contact address is:

MPORAO

170 1st Ave NE
Laporte, MN 56461
United States

However, this business contact address is not automatically the return address for every order.

The appropriate return destination may depend on:

  • Clothing product;

  • Product category;

  • Fulfillment location;

  • Inventory location;

  • Reason for return; and

  • Other order-specific circumstances.

Customers should contact MPORAO before mailing a return and obtain the applicable return address and return instructions.

Please do not send a return to the business contact address unless MPORAO specifically confirms in writing that it is the correct return destination for your order.

6. Refunds

After an eligible returned clothing product is received, we will inspect it to determine whether it meets the requirements of this Return & Refund Policy.

If the return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

The amount refunded may depend on:

  • The reason for the return;

  • Clothing product condition;

  • Whether all material components have been returned;

  • Any applicable non-refundable shipping charges; and

  • Applicable law.

For approved preference-based returns, the refund will generally include the eligible purchase price of the returned product.

Customer-paid return shipping costs are generally not reimbursed for ordinary change-of-mind or preference returns unless otherwise required by law.

For verified defective, damaged, incorrect, or materially misdescribed products, additional remedies may apply in accordance with applicable law.

7. Refund Processing Time

After an approved return has been received and inspected, MPORAO will initiate the applicable refund.

We generally process an approved refund within 14 calendar days after receiving the returned product, including reasonable inspection and internal processing time.

A shorter or different timeframe will apply where required by applicable law.

After MPORAO submits the refund, additional processing time may be required by:

  • Your bank;

  • Credit-card issuer;

  • Payment provider;

  • Financial institution; or

  • Payment method.

The time required for the refunded amount to appear in your account is controlled by the applicable financial institution or payment provider.

If you believe an expected refund has not arrived after a reasonable processing period, please contact:

LallySlomka60@outlook.com

Please include your order number and relevant refund information.

8. Damaged or Defective Clothing Products

If your clothing product arrives damaged, defective, or materially different from its description, please contact us as soon as reasonably possible after delivery.

Please provide:

  • Your order number;

  • A description of the problem;

  • Photographs of the affected clothing item;

  • Photographs of the packaging where applicable; and

  • Video evidence where reasonably useful.

Examples of potential clothing product issues include:

  • Torn fabric upon arrival;

  • Broken zippers;

  • Missing buttons or essential components;

  • Significant manufacturing defects;

  • Incorrectly described materials;

  • Incorrect size or color supplied; or

  • Other material differences from the product description.

Please retain the product and packaging while the issue is being reviewed where reasonably possible.

After reviewing the information, MPORAO may provide an appropriate remedy, which may include:

  • A replacement where available;

  • A refund;

  • A partial refund where mutually agreed and appropriate; or

  • Another remedy required or permitted by applicable law.

For verified damaged, defective, materially misdescribed, or incorrectly shipped products, MPORAO will generally cover reasonable approved return shipping costs.

9. Incorrect Clothing Items

If you receive a clothing item different from what you ordered, please contact us before returning it.

This may include receiving:

  • The wrong clothing product;

  • An incorrect size;

  • An incorrect color;

  • An incorrect style; or

  • A materially different product variation.

Please provide:

  • Order number;

  • Product received;

  • Product ordered; and

  • Clear photographs where reasonably applicable.

We will review the order and provide return or resolution instructions.

Where the error is confirmed to have been caused by MPORAO or its fulfillment process, MPORAO will generally cover approved return shipping costs.

Depending on availability and applicable circumstances, an appropriate resolution may include:

  • Sending the correct clothing product;

  • Issuing a refund; or

  • Providing another lawful remedy.

10. Missing Items or Components

If an order arrives with clothing items, accessories, or other material components missing that were stated to be included, please contact MPORAO.

Please provide:

  • Order number;

  • Description of the missing item or component;

  • Photographs of the received products and packaging; and

  • Other relevant information.

After verification, we will work to provide an appropriate solution.

Depending on the circumstances, this may include:

  • Providing the missing item where reasonably available;

  • Replacement;

  • Refund; or

  • Another appropriate remedy.

11. Products Marked Final Sale or Non-Returnable

Certain clothing products may be excluded from voluntary returns where permitted by applicable law.

This may include products that are clearly identified before purchase as:

  • Final sale;

  • Non-returnable;

  • Personalized;

  • Custom-made;

  • Made to customer specifications;

  • Hygiene-sensitive after opening where lawful; or

  • Otherwise excluded under applicable law.

Certain personal apparel items may have special return conditions for hygiene reasons, where legally permitted and clearly disclosed before purchase.

MPORAO will not treat every clearance product as final sale merely because it is discounted.

Any applicable product-specific return restriction should be clearly disclosed on the relevant product page before purchase.

A final-sale or non-returnable designation does not eliminate mandatory rights relating to products that are defective, damaged, incorrect, materially misdescribed, or otherwise subject to mandatory legal remedies.

12. Products That May Not Qualify for a Voluntary Return

Subject to applicable law, a voluntary return may be refused or reduced where a clothing product:

  • Has been worn beyond reasonable fitting;

  • Has been washed or laundered;

  • Has been materially damaged after delivery by the customer;

  • Has been improperly handled;

  • Has been altered;

  • Has significant customer-caused stains, odors, or wear;

  • Is missing essential components because of customer handling;

  • Is returned in materially different condition from when delivered; or

  • Falls within a clearly disclosed lawful non-returnable category.

MPORAO will consider the condition and circumstances of each return.

Nothing in this section limits mandatory consumer rights.

13. Exchanges

MPORAO generally does not guarantee direct exchanges because clearance clothing inventory, sizes, and colors may be limited or sell out quickly.

If you would like another:

  • Clothing product;

  • Size;

  • Color;

  • Style; or

  • Product variation;

please contact us before returning the original product.

Where the desired replacement is available, we may provide exchange instructions.

Where it is unavailable, the usual procedure may be to return the eligible original product for a refund and place a separate order for another available product.

This does not affect any replacement rights that may apply to defective, damaged, incorrect, or materially misdescribed products.

14. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order:

LallySlomka60@outlook.com

We will make reasonable efforts to accommodate cancellation requests before processing or fulfillment has progressed.

However, cancellation may no longer be possible once:

  • Processing has begun;

  • The order has entered fulfillment;

  • A shipping label has been generated; or

  • The order has been dispatched.

If the order has already shipped, customers may need to receive the package and follow the applicable return procedure described in this policy.

If MPORAO cancels an order before shipment after payment has already been captured, the applicable amount will generally be refunded to the original payment method.

15. Packaging Returned Clothing Products

Customers are responsible for packaging returned clothing products appropriately to help prevent damage during transportation.

Where the customer is responsible for arranging the return shipment, we recommend:

  • Folding clothing appropriately;

  • Using suitable protective packaging;

  • Including applicable clothing tags and accessories;

  • Using a trackable shipping service;

  • Retaining the tracking number; and

  • Keeping proof of shipment until the return has been completed.

MPORAO is not responsible for loss or damage occurring during a customer-arranged return shipment where the customer is responsible for the return, except where applicable law provides otherwise.

Where MPORAO provides a prepaid return method, customers should follow the instructions supplied.

16. Return Inspection

Returned clothing products may be inspected before a refund is approved.

The inspection may consider:

  • Product identity;

  • Clothing condition;

  • Signs of wear;

  • Signs of washing;

  • Stains or damage;

  • Clothing tags and labels;

  • Included accessories;

  • Original packaging where applicable; and

  • Whether the returned item matches the applicable order.

Inspection is intended to determine whether the return meets the conditions of this policy.

MPORAO will not deny mandatory rights merely because original packaging is unavailable where applicable law provides otherwise.

17. Fraudulent or Abusive Returns

MPORAO may review return requests that reasonably appear to involve:

  • Fraud;

  • False claims;

  • Product substitution;

  • Repeated misuse of return procedures;

  • Intentional product damage;

  • Abuse of promotional or return policies; or

  • Activity materially inconsistent with legitimate purchases.

Where supported by reasonable evidence and permitted by law, MPORAO may refuse or limit an abusive or fraudulent voluntary return.

Nothing in this section limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.

18. Refunds to the Original Payment Method

Approved refunds are generally issued to the original payment method.

We generally cannot send a refund to a different:

  • Credit card;

  • Debit card;

  • Bank account;

  • Digital wallet; or

  • Payment account

from the one originally used for the transaction.

If the original payment method is no longer available, please contact MPORAO.

Depending on the circumstances, assistance from the applicable payment provider may also be required.

19. Consumer Rights

This Return & Refund Policy provides MPORAO's voluntary return procedures and does not replace or limit mandatory consumer protections.

Depending on the customer's location, applicable law may provide additional rights relating to:

  • Defective products;

  • Incorrect products;

  • Misdescribed goods;

  • Damaged products;

  • Cancellations;

  • Refunds;

  • Warranties; or

  • Other consumer remedies.

Where applicable law provides rights that are more favorable than this policy, those mandatory rights will apply.

20. Changes to This Return & Refund Policy

MPORAO may update this Return & Refund Policy from time to time to reflect changes involving:

  • Our business;

  • Clothing products;

  • Clearance inventory;

  • Services;

  • Fulfillment arrangements;

  • Store procedures; or

  • Applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Changes generally apply prospectively.

Customers should review the policy applicable at the time of their purchase.

21. Contact Us

If you have questions regarding returns, refunds, damaged clothing products, defective products, incorrect sizes or colors, missing items, exchanges, order cancellations, or this Return & Refund Policy, please contact MPORAO:

Trade Name: MPORAO

Email: LallySlomka60@outlook.com

Business Contact Address:

170 1st Ave NE
Laporte, MN 56461
United States

Website: https://mporao.com

When contacting us regarding an existing order, please include:

  • Your full name;

  • Order number; and

  • Email address used during checkout.

Please contact us before mailing any return so that we can provide the applicable return address and return instructions.